Complaints

All information about complaint handling and filing an appeal at a glance!

CLICK HERE for the article Client Satisfaction Explained

You may:

File an appeal against certification decisions, audit results, and the appointment of an auditor/peer reviewer File a complaint about Global Network Group or against the owner of a certificate or inspection report

At request, Global Network Group handles disputes among the owners of certificates and inspection reports, or owners and their clients.

CLICK HERE for the procedures and forms

Internal investigation

Global Network Group holds the right to start an internal investigation, at all times, in all matters and at its sole discretion. If a situation is noticed in which no complaint is filed or we experience the need for improvement or change, the internal investigation is the appropriate management tool to gather all relevant information, to reflect on the outcomes and based on that to consider updating rules, regulations, procedures and to implement the necessary improvements. The participation in an internal investigation is compulsory for all our practitioners. The participation of the clients of our practitioners, if applicable, is required, considered as valuable, relevant and necessary, however, can not be enforced. An internal investigation is confidential unless decided differently. All outcomes are reported to ICC Council.